Hi there!

I'm Mark Peou

Born and raised in Melbourne, I've been fortunate enough to have a wide variety of life experiences from travelling all around the world, working in events, hospitality, owning my own cafes and catering business and then retraining into Web Development.
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The wide variety of diverse experiences have allowed me to have an empathetic approach to all things in life. Combining my extensive history of customer service in the hospitality, I feel I have a strong connection to UX as in hospitality you are in constant interaction with your customer throughout the many different stages of their overall experience.
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My Career so far

I'm one who loves to say yes to new experiences.
I started off as a ballperson at the Australian Open at the age of 13, worked my way through catering, waitering, bars, barista and events such as Laneway Festival, Falls Festival & Dark Mofo.
After an extensive career in hospitality and events. I retrained into Web Development, but with my passion for customer service, I naturally gravitated towards UX. My interests and passion remained in understanding why and who were we building things for.

Ballperson
Chef
Bar Manager
Cafe Owner
Frontend Web Development
UX Design
Product Design

Experience

Product Designer
NAB (National Australia Bank)
September 2022 - Present
As a Product Designer in the Home Ownership Domain, I play a crucial role in enhancing customer and colleague-facing platforms by mapping current processes to identify friction points and opportunities. I nurture and work cross-functionally with squads to assess the desirability, feasibility, and viability of the features we aim to deliver.

Conducting both qualitative and quantitive user research across our many user bases, I gain insights into behavioural and attitudinal data throughout the home loan process, from application lodgement to settlement and beyond. Utilising this data to make carefully considered design decisions.
  • Building and maintaining collaborative relationships with Product and Engineering
  • Defining and solving complex interaction and system challenges
  • Create deliverables such as user flows, logic mapping, mockups for design review
  • Facilitating and running workshop sessions with Brokers, Customers & Back end operations users at to understand needs & wants across all three streams.
  • Piecing together user flows from a current state perspective, touching on different systems across the whole process.
  • Usability Metric testing to understand time on task, and potential efficiencies
UX Developer
Diabetes Victoria
September 2018 - 2022
Hired as a Web Developer, I improved user engagement and increased exposure through:
  • Enhanced mobile responsiveness, leading to a +30% in mobile traffic
  • Improved Information Architecture for website, for improved readability.
  • Established a digital component library, achieving 100% UI consistency the website.
  • Implemented Figma for design and stakeholder collaboration, improving feedback turnaround time
  • Facilitated workshops to refine key strategic needs and developed solutions, resulting in the delivery of 5 major product enhancements
  • Founded and led a content committee that overhauled website content, improved accessibility and health literacy, resulting in a +20% in user readability
  • UX Designer
    Culture Counts
    December 2021 - March 2022
    A short term contract, I crafted detailed personas to guide the company's strategic re-alignment. Analysed years of focus group recordings and client feedback, I uncovered insights into users' core emotional and functional needs. 


    This new data driven understanding of their clients, empowered Culture Counts to enhance their SaaS platform to really connect with their clients.
  • Web Developer
    Nuvismedia
    February 2018 - September 2018
    As a freelancer at Nuvismedia, my day to day varied at this small start up media company. From building websites using Wordpress to customising HTML/CSS/PHP within Wordpress to installing plugins and manipulating them for individual websites to testing websites to find bugs and fixing them.

Education

Academy XI
UX/UI Elevate Course: March 2022 - May 2022
A 12 week online course learning the core principles and methodologies of UX design to create usable and desirable digital products.  Understand the key aspects of UX research, empathy mapping, personas, usability testing,  visual design principles, customer journeys, navigation, user flows and prototyping. Designed and presented 1 personal project.

RMIT
User Interface Design: 2021
In this short course, I received formal training and validation for my front-end dev practices. I refined my knowledge for design
principles/guidelines/accessibility, responsive design, UI flow/stack, component library creation/management, user testing/synthesis,
validation, wireframing and prototyping with a case study for a fake airline’s website launch.

General Assembly
Web Development Immersive: 2017 - 2018
A 3 month full time Full Stack Web Development intensive bootcamp learning multiple coding languages, version control and problem solving in a fast paced environment.

RMIT
Advanced Diploma of Marketing: 2009 - 2011
Market Research, Marketing Planning, Management, International Marketing, Digital Marketing, Consumer Behaviour.
Skills
- User Research/testing
- Front-end Web Development
- Wireframing
- Prototyping
- Stakeholder Management
- A/B Testing
- Responsive Design
Tools
  • - Figma
    - Big Commerce
    - Salesforce/Marketing Cloud
    - Shopify
    - Webflow
    - Wordpress
    - Microsoft Dynamics
    - Google Analytics
    - Github
    - HTML/CSS/JS
    - Atom/Visual Studio Code
    - Adobe XD
Collaboration
  • - Asana
    - Trello
    - Microsoft Teams
    - Slack
    - Figma
    - Microsoft Sharepoint
    - Google Docs/Forms

What did you think?

If you like what you see and want to work together, or just want to provide feedback...please get in touch!
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LinkedIn

Mark Peou